Feedback & Complaints
Every complaint lands with dealership management the moment you press send — and our escalation ladder is published below, so you always know exactly who answers next. Most issues are resolved within one working day.
The Escalation Ladder
Give each level its response window. If it lapses without resolution, call the next level directly.
First stop for anything service-related: delays, quality, billing. Sales issues start with your sales executive.
99466 36733 · smbigwinghonda@gmail.com
Responds within 24 hoursIf Level 1 hasn't resolved it in its window, the General Manager takes ownership of your case.
Responds within 48 hoursEvery complaint sent from this page is already visible at the director's office — but if you've climbed the ladder without an answer, escalate here directly.
Personal responseEvery case that reaches Level 3 is reported to the Managing Director's desk. Twenty-four years of Honda in Kochi stands behind this ladder.
